Shipping policy
⭐ SHIPPING POLICY
Shipping Policy
At Tu Sparkle, every product is made to order to ensure exceptional quality and minimize waste. Once your order is placed, our production team carefully prepares your custom case before shipping it out.
Order Processing Time
We require 2–5 business days to prepare your order before dispatch.
Once shipped, you will receive an email with your tracking number and a link to monitor your package.
Please note: Tracking updates may take 24–48 hours to appear.
Shipping Locations
All orders are fulfilled through our trusted manufacturing partner and shipped from facilities in the United States, United Kingdom, Italy, and other regional hubs, depending on the destination.
Estimated Delivery Times & Rates
Below are the estimated delivery times and shipping fees provided by our logistics partner:
United States
- Delivery time: 2–5 business days
-
Shipping cost: $5.49 (first item), $1.49 (each additional)
Shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories may take an extra 7–12 business days.
United Kingdom
- Delivery time: 2–3 business days
- Shipping cost: $6.90 / $1.20 (additional)
European Union
- Delivery time: 5–10 business days
- Shipping cost: $9.90 / $1.50 (additional)
Shipping Delays
Although most orders arrive within the expected timeframes, occasional delays may occur due to high shipping volumes, customs processing, or unforeseen logistics issues.
If your order is delayed, please allow an additional 5–10 business days beyond the standard delivery estimate before contacting our support team.
Order Tracking
All orders include full tracking.
You will receive a tracking link via email once your order leaves our facility.
If you have any questions or need assistance, feel free to contact us at:
📩 hello@tusparkle.com